Return & Refund Policy
Effective Date:
At VALIORÉ, every product is crafted with exceptional attention to detail and undergoes thorough quality checks before dispatch. We are committed to delivering products that meet our highest standards. If you receive a damaged, defective, or incorrect product, we are here to assist you.
Please read this Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
A return request may be submitted within 3 days of the delivery date. Returns are accepted only if:
You receive a damaged product. You receive an incorrect product.
The product has a verified manufacturing defect.
Returns are not accepted for change of mind, personal preference, or any reason unrelated to damage, defects, or incorrect delivery.
2. Reporting Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, you must notify VALIORÉ within 24 hours of delivery.
Your request must include:
Order Number
Clear photographs of the product Photographs of the packaging
An unboxing video clearly showing the condition of the package and product Claims submitted after 24 hours may not be accepted.
3. Conditions for Return
To qualify for a return, the product must:
Be unused.
Be in its original condition.
Include all original tags, packaging, dust bag, authenticity card, accessories, and invoice. Show no signs of misuse, wear, damage, or alteration after delivery.
VALIORÉ reserves the right to inspect every returned product before approving a refund or replacement.
4. Products Not Eligible for Return
Returns will not be accepted if:
The product has been used.
Original packaging or tags are missing.
The request is made after the return period.
The product is damaged due to improper use or handling after delivery.
5. Return Process
To initiate a return:
Contact VALIORÉ Customer Support.
Submit the required photographs, unboxing video, and order details. Once your request is approved, our team will arrange return pickup. The returned product will undergo a quality inspection upon receipt.
If the inspection confirms the reported issue, the return will be accepted.
6. Replacement & Refund
For verified manufacturing defects or products that are damaged or incorrectly delivered: VALIORÉ will first offer a replacement, subject to product availability.
If a replacement is unavailable, a full refund will be issued.
Approved refunds will be processed to the original payment method within 5–7 business days.
7. Shipping Charges
If the return is approved due to an error on the part of VALIORÉ, including damaged, defective, or incorrect products, VALIORÉ will bear all return shipping costs.
8. Cash on Delivery (COD)
For eligible Cash on Delivery orders, refunds will be processed through bank transfer or another suitable payment method.
Where an advance payment has been collected towards logistics or delivery-related charges for a COD order, such charges may be non-refundable once the order has been dispatched, except where required by applicable law or where the return is due to an error by VALIORÉ.
Customers who refuse to accept COD orders without a valid reason may forfeit the advance logistics fee and may become ineligible for future COD orders at VALIORÉ’s discretion.
9. Failed Inspection
If a returned product does not satisfy the conditions of this policy, including evidence of use, missing accessories, missing authenticity materials, or customer-caused damage, the return request will be declined.
The product will be returned to the customer, and no refund or replacement will be provided
10. Contact Us
For any questions regarding returns or refunds, please contact us: VALIORÉ
Address: Government Colony, Bandra, Mumbai, Maharashtra, India
Email:
Phone: Website: