Privacy Policy

Effective Date: 

Welcome to VALIORÉ. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, or purchase our products. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1.  Information We Collect

To provide you with our products and services, we may collect the following information:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Date of Birth
  • Account Login Information
  • Order History
  • Payment Transaction Details (excluding complete payment credentials)
  • Device Information, IP Address, Browser Type, and Website Usage Data
  • Cookies and Similar Technologies

2.  How We Use Your Information
Your information is collected to:
Create and manage your VALIORÉ account. Process and fulfill your orders.
Verify transactions and prevent fraudulent activities. Coordinate deliveries through our logistics partners. Provide customer support.
Improve our website, products, and customer experience.
Send order confirmations, shipping updates, and important service notifications. Share promotional offers, newsletters, and marketing communications, where
permitted by law. You may opt out of these communications at any time.

3.  Payment Information
VALIORÉ uses Razorpay as its secure payment gateway. Payment information is processed directly by Razorpay using industry-standard security measures. VALIORÉ does not store your complete debit card, credit card, banking credentials, UPI PIN, or other sensitive payment information.

4.  Cash on Delivery (COD)
We may offer Cash on Delivery (COD) for selected orders. To reduce fraudulent or non-serious orders, VALIORÉ may require an advance payment towards logistics or delivery-related charges before dispatch. These charges and the applicable terms will be clearly communicated during checkout or before order confirmation.

5.  Shipping & Logistics
To fulfill and deliver your orders, we share the necessary customer information with our logistics partners and associated courier services. Only the information required to complete delivery is shared.

6.  Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, improve website performance, and analyze visitor behavior. We may also use analytics and marketing tools, including Google Analytics, Meta Pixel, and similar technologies, to better understand website usage and improve our services.

You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

7.  Sharing of Information
VALIORÉ values your privacy. We do not sell, rent, or trade your personal information. Your information may be shared only with trusted third parties when necessary, including: Payment Processing Partners
Shipping & Logistics Providers
Website Hosting & Technology Providers, Analytics & Marketing Service Providers
Government or Regulatory Authorities when required by applicable law

8.  Data Security
We implement appropriate technical, administrative, and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to maintain the highest standards of security, no method of electronic transmission or storage can be guaranteed to be completely secure.

9.  Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements, in accordance with applicable laws.

10.  Your Rights
Subject to applicable law, you may have the right to:
Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information where legally permissible. Withdraw consent for marketing communications.
Request clarification regarding how your information is processed. Requests may be made using the contact details provided below.

11.  Children’s Privacy
VALIORÉ products are available for purchase by individuals of all ages. However, if a minor makes a purchase, it is expected that the transaction is completed with the involvement or consent of a parent or legal guardian where required by applicable law.

12.  Third-Party Links
Our website may contain links to third-party websites or services. VALIORÉ is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

13.  Changes to This Privacy Policy
VALIORÉ reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page. The updated “Effective Date” will indicate when revisions were made.

14.  Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
VALIORÉ

Address: Government Colony, Bandra, Mumbai, Maharashtra, India